Dear Peter, Graham, and the rest of your staff. I would like to thank you all for the care and excellent friendly service you have given me over the last 12 years. Nothing has been too much trouble and you have given me a lot of useful information. I recently bought an Aurora 2.8 air floor inflatable from your company. I highly recommend this boat. It has remained inflated over a period of 4 months without needing to be pumped up. It is comfortable, roomy and stable, and very easy to row, even with a family on board. With a 3.3 Mercury outboard powering it, I was able to get it to plane, albeit by my sitting on the middle thwart, and being the only person on board. I did install Active Wheels to make launching and retrieving easier, especially on sloping beaches, but that was because I do a lot of single-handed boating. Once again, thank you for everything. I highly recommend your company to anyone thinking of purchasing or repairing their inflatable. Yours sincerely David.
Good morning Peter, The life raft arrived this morning. You did a great job of packing the raft. It arrived in perfect condition Many thanks for great service in the procurement process.
" We had our liferaft serviced for the first time! It was AMAZING to see it inflated and get a tour. We have seen with our own eyes what came with our Viking Life-Saving Equipment 6-person raft. MarineSafe Australia Pty Ltd explained all the features and replaced our expired items. We are even more prepared to use our liferaft in the event of a disaster. " Follow their Vlogs on Youtube "Out Chasing Stars"
" The life jackets arrived today as expected. I would like to express my sincerest appreciation for your outstanding service in dealing with my lifejackets. It is really refreshing to deal with a company and people who take such good care of their customers. Well done."
Great service yesterday on my small Zodiac. Easily identified 'user error' as the culprit...problem solved and with a new pump everything is now running perfectly. Thanks very much.....
Great bunch of guys and girls. Really care about your business and looking after your property like it was their own. Pete and Graham were awesome and went out of their way to ensure I was more than just happy. Would highly recommend their services!
Thank you Marine Safe for excellent service in supplying to me my new inflatable Aurora boat in time for Easter will only 2 days notice. I have dealt with Peter and staff for some 15 years purchasing different inflatables and life jackets and have always received excellent service. There is no problem to big or small for the company as they do the utmost to help you. So at the end of the day why would you go anywhere else. Great Company Great People Great Service. Yours Sincerely, Viv
"I was suggested MarineSafe by a local marine supplier where I live. I was trying to source a plastic green safety clip from a Marlin brand life jacket. The assistance in verifying the correct model and type of clip was quick and thorough. I’m sure for such a small item it was more of a nuisance than anything else but they were only too happy to help me. Many thanks for time taken in supplying required clips. Only two days for delivery. Highly recommend."
Your communication (via both phone and email) were outstanding. Your friendly demeanour and patience in sharing with me the various types of Viking life rafts showed me that you truly enjoyed your work and believed in representing the products sold within your company. In my time dealing with companies within the sailing world (be it slipways, chandleries, etc) I have always found the women who I deal with to be so friendly and enthusiastic. On an almost weekly basis I could note encounters with men who come equipped with undertones and (sometimes very obvious!) misogyny, in particular within marine retail stores. It was a relief to hear your chirpy and encouraging voice over the phone. 10 out of 10 for customer service! Thanks again!
I can’t say enough about the quality and detailed information and prompt service from Graham today. He is a wealth of information. I learnt that he had been with the company for 24 years, it shows in his commitment. I imagine Marinesafe also operates this way. Many other companies and individuals could learn a lot from the way you run your business.